Notifications

Notifications can be delivered via email or reviewed on the Mana Website. 

On the website, you can see your most recent notification on the Dashboard page. You can also hide any notifications that you've read.

Issue Notifications

You can opt to receive notifications of the following issue-related events:

Notification Type Explanation
Issue Created for Me When a new issue is created, the system sends a notification to the assignee.
Issue Assigned to Me When an existing issue is assigned, the system sends a notification to the new user.
Issue Status Changed When an issue status is changed, the system sends notifications to the issue creator and assignee.
Issue Deleted When an existing issue is deleted, the system sends notifications to the issue creator and assignee.
Issue Comment Added When a comment is added to an issue, the system sends notifications to the issue creator and assignee.

 

System Status Notifications

You can opt to be notified of the following types of system-related events:

Notification Type Explanation
System Production COM ERR The system production meter status has been COM ERR for a certain amount of time.
System Production NOT PRODUCING The system production meter status has been NOT PRODUCING for a certain amount of time.
System Production COM ERR Resolved The system production meter status was COM ERR but has returned to NORMAL.
System Production NOT PRODUCING Resolved The system production meter  status was NOT PRODUCING but has returned to NORMAL.
System Consumption COM ERR The system consumption meter status has been COM ERR for a certain amount of time.
System Consumption COM ERR Resolved The system consumption meter status was COM ERR but has returned to NORMAL.

System Performance Deviation Notifications

You can opt to be notified of the following types of system-related events:

Notification Type Explanation
System Production DEVIATION System momentary power production has deviated from predicted power by a certain amount for at least a certain amount of time.
System Production DEVIATION Resolved System momentary power production had deviated previously, but has now returned to within the expected envelope for a certain amount of time.

The methodology for determining whether a system is deviating from expected is as follows: 

Production Performance = Momentary Actual Power Reading / Predicted Power

If the production performance falls below the minimum threshold (%) or exceeds the maximum threshold (%) for a certain amount of time (the duration threshold), then an issue is created and a notification generated.

You can review the momentary actual power vs. predicted power on the analytics page for the given system, just make sure the "Predicted Power" series is on:

Enabling/Disabling Notifications for a System

The different types of notifications that can be automatically generated for a system can be turned off for a given system.

Note that if you turn off a type of notification for a system, then such notifications will also be turned off for the subsystems of that system as well!

To set these system-specific settings, open the site details page (from the sites list page or using the sites quick-access drop-down). Then, click on the little envelope next to the given system:

You can turn COM ERR and/or NOT PRODUCING notifications on or off, and you can also set a timeout. For an overview of the options available, see System-specific Issue Generation Settings in the Mana Administrator's Manual.

A Word on Timeouts

There are two timeouts that affect system status notifications. 

First, the website can be configured to wait a specified amount of minutes before setting a system's status to COM ERR. This is to allow some lag in communications between the device(s) and Mana. This timeout can be set on the system form:

Second, the website can be configured to wait a specified amount of minutes after a system has stopped reporting before creating a COM ERR issue. Similarly, a timeout can be set after a system has stopped reporting non-null values before a NOT PRODUCING issue should be created.

Note that the issue generation timeout is not in addition to the COM ERR timeout, but the COM ERR timeout must elapse before a system state is set to COM ERR. In other words, the largest value set in either the system COM ERR timeout or the system COM ERR Notifications timeout must elapse before a COM ERR notification is created.  

If you are an administrator, refer to the Mana Administrator's Manual for a technical overview of how issue generation and notifications work.


Revision #5
Created Thu, Aug 15, 2019 11:41 AM by Lieszkovszky László
Updated Thu, Jul 9, 2020 4:14 PM by Lieszkovszky László