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Issue Workflows
An issue can follow one of two workflows: The "Default" workflow is quite simple and includes ...
Cloning an Issue
A copy of an issue can be created using the "Clone Issue" function: Most issue properties are ...
Scheduling an Issue
An issue can be scheduled using the "Schedule Issue" function on the single issue page: Set th...
Sub-tasks
Sub-tasks can be created either by creating a sub-task for an existing issue, or converting an is...
Link Issues
Issues can be linked together by using the "Link to Issue" function available on the single issue...
System Statuses and Icons
Production Sites A system with a PRIMARY Solar meter is considered a production system. A produc...
Manual Data Reaggregation
Occasionally it may become necessary to manually "re-aggregate" our data for a given device/syste...
Effective Availability Calculation
Effective Availability EA Calculation Effective Availability is calculated for each aggregator ...
How to configure (and validate) new customers and sites?
Having a new customer, the followings need to be registered in a separate, new „Initial Data” Exc...
Events and Notifications
Quick Reference How can I just stop the system from automatically generating issues? I still wan...
Issue Creation Diagnostic Tools
Overview Before an issue is generated, we perform some extra checks. This is so because previous...
Site Status Questions
For an overview of system status icons visible on the map, see: Portfolio Overview Map in the Man...
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