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Adding New Client to ID Demo
(1) Set the new company's ID to the ID of the latest company minus 10000000: (2) Create a copy...
System Statuses and Icons
Production Sites A system with a PRIMARY Solar meter is considered a production system. A produc...
Issue Workflows
An issue can follow one of two workflows: The "Default" workflow is quite simple and includes ...
Cloning an Issue
A copy of an issue can be created using the "Clone Issue" function: Most issue properties are ...
Scheduling an Issue
An issue can be scheduled using the "Schedule Issue" function on the single issue page: Set th...
Sub-tasks
Sub-tasks can be created either by creating a sub-task for an existing issue, or converting an is...
Link Issues
Issues can be linked together by using the "Link to Issue" function available on the single issue...
Manual Data Reaggregation
Occasionally it may become necessary to manually "re-aggregate" our data for a given device/syste...
Effective Availability Calculation
Effective Availability EA Calculation Effective Availability is calculated for each aggregator ...
How to configure (and validate) new customers and sites?
Having a new customer, the followings need to be registered in a separate, new „Initial Data” Exc...
Events and Notifications
Quick Reference How can I just stop the system from automatically generating issues? I still wan...
Issue Creation Diagnostic Tools
Overview Before an issue is generated, we perform some extra checks. This is so because previous...
Site Status Questions
For an overview of system status icons visible on the map, see: Portfolio Overview Map in the Man...
ClickUp User Guide For Technicians
User Guide For Technicians Start by logging onto the ClickUp app from your mobile device...
Task Management 3rd-party Integration
Mana has integrated a convenient task management system for O&M clients to resolve any issues...
Mana Monitoring - Terms of Service
Mana Monitoring - Terms of Service Updated: January 1, 2021 THESE TERMS OF SERVICE AND USE APPL...
Notifications
Notifications can be delivered via email or reviewed on the Mana Website. On the website, you c...
System-specific Issue Generation Settings
System-specific Issue Generation Settings Mana is able to automatically various types of issues ...
Automatic Data Integrity Checks and Reaggregation
The aggregation algorithm runs semi-continuously and attempts to keep aggregated data up-to-date....
Overview
"Backend" Algorithms "Back-end" components are responsible for the retrieval of data from the ph...